A welcome from Jillian Moffat,
Chair of the Board
Welcome to this latest update on our performance, value for money and affordability.
This year, after consultation with our Customer Senate, we're taking a slightly different approach to reporting our results to ensure we achieve value for money. For the first time, we're reporting the key statistics in Up Close magazine, which is distributed to all our tenant customers. In addition, we're producing 500 copies of the traditional booklet, available to customers on request. And, following the successful pilot last year, we are developing our performance reporting website which, I hope, you'll take a moment to look at.
This brief overview published here, looks in detail at:
- Key performance results for our services
- Our progress over the last 12 months
- What we spend our money on
- Our plans for the next 12 months
You can read about these developments on this website as well as other initiatives we have undertaken to help us and our customers deal with the many changes we face in Inverclyde.
We welcome your feedback as always, and I would like to assure you that the board will continue to drive improvements to performance at River Clyde Homes that will hopefully help make a difference for you and your home.
ABOUT US
IMPROVING LIVES AND PLACES
River Clyde Homes is a 'not for profit' affordable housing provider that owns and manages over 5,800 homes and provides factoring services to a further 2,200 homes in the Inverclyde are. We employ over 250 members of staff, including 58 specialist trade operatives.
Formed in December 2007, following the transfer of homes from Inverclyde Council, we are a registered charity monitored and regulated by the Scottish Housing Regulator.
Led by a board of 12 members, we put our customers at the heart of everything we do, and ensure that they have real influence. We also provide more than simple landlord services because we care about the people and the places where we work.
We have grown in recent years and currently have one subsiduary company called River Clyde Property Management (RCPM). This has enabled us to bring much of our work in-house, carried out by a specialist team. As well as saving over £500,000 in it's first year, RCPM has created 59 jobs.
Excellent Services
EVERY CUSTOMER HAPPY
River Clyde Homes has been declared "complaints accredited" following an external, independent assessment by HouseMark Scotland.
CUSTOMER EXPERIENCE
KEEPING CUSTOMERS WELL INFORMED
Thriving Communities
CUSTOMER INVOLVEMENT
River Clyde Homes has been recognised for how it involves its customers to change and improve services. There are now well established ways for people to get involved at a level that suits them. More than that, we engage with customers, young and old, throughout the year in less formal ways by organising events, fun days, social activities and health initiatives. As well as being fun, these events give us an opportunity to speak with customers about the things that matter to them. If you would like to get involved, all the information is on our website at: www.riverclydehomes.org.uk
Fun Day at Belville Gardens this summer.
Tenants gathered at the Broomhill Hub.
Activities are organised throughout the year in our sheltered housing complexes.
DEALING WITH ANTISOCIAL BEHAVIOUR
BUILDING COMMUNITIES
Ryan, one of our new tenants, was very impressed with his letting experience.
"It's all happened so quickly. I can't actually believe it! And with the added bonus of a 24/7 call centre and the emergency repair service, I know that if I need any advice, or if something goes wrong, there's someone at the end of the phone to help me."
Caretaking staff in front of our Port Glasgow Multi-storeys.
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More And Better Homes
HEALTHY HOMES
SAFE HOMES
Regent Court....
We launched our new CCTV Centre
IMPROVING HOMES
MORE HOMES
Engaged Colleagues
STAFF INVESTMENT
We believe that by investing in our staff to ensure that they have the best qualifications and experience available, we will deliver excellent services to our customers.
Last year we achieved a number of recognised awards including an Investors In People Gold Award, an Investors In Young People Silver Award and 50 of our team gained Chartered Institute of Housing qualifications.
Our teams continue to contribute to community wellbeing through our Working In Neighbourhoods initiative that allows staff to do voluntary and charitable work in Inverclyde
Last year RCH was awarded the Investors In Young People Silver Award
RCH hold the Investors In People Gold Award until 2021
Finance
HOW WE SPEND OUR MONEY
VALUE FOR MONEY
At River Clyde Homes we know we need to spend every pound of your rent money wisely. By working differently over the last year we have made significant savings that have been invested back into homes.
Value For Money is about more than just cutting costs. It connects to social value and community benefits that can improve the lives of our customers and collectively help Inverclyde to flourish.
Download our financial statements
KEEPING YOUR RENT & CHARGES AFFORDABLE
RENT INCREASE
2018/19:
3.4%
BELOW IS A BREAKDOWN OF OUR AVERAGE RENT CHARGE BY HOUSE SIZE:
| Size of home | Number owned | Your landlord | Scottish average | Difference |
|---|---|---|---|---|
| 1 | 121 | £74.59 | £70.22 | 6.2% |
| 2 | 1,511 | £82.39 | £76.10 | 8.3% |
| 3 | 2,690 | £86.76 | £77.70 | 11.7% |
| 4 | 1,382 | £93.20 | £84.44 | 10.4% |
| 5+ | 134 | £99.11 | £93.49 | 6% |
Get in Touch
You can contact us using the following methods...
Find us at our hubs
Town Centre Hub, Clyde Square, Greenock
Broomhill Hub, Broomhill Court, Greenock
Give us a ring
24/7 Contact Center
01475 788887